Privacy Policy

Who we are

This Privacy Policy describes how Zero Backlog LLC, doing business as shokuweb ("shokuweb," "we," "us," or "our"), collects, uses, and discloses personal information in connection with its websites, services, and business communications. It applies to website visitors, prospective customers, Customers, and individuals who communicate with us.

Zero Backlog LLC is responsible for the processing described in this Policy. Our services are intended for businesses and are not directed at children.

1. Information we collect

Publicly available information. We collect business information from company registers, map services, business directories, websites, and other public sources. This may include business names, business categories, addresses, telephone numbers, email addresses, websites, opening hours, services, and public reviews. Business information may identify an individual, including a sole trader or business representative.

Information provided to us. We collect contact details, business information, correspondence, and website materials, including text, logos, and photographs. Where we register a domain, we also collect the information required for registration, such as the registrant's legal name and address.

Payment information. Our payment provider processes card payments. We receive billing details, transaction information, and payment confirmations rather than full payment card numbers.

Communications. We retain messages and records of interactions by email, telephone, and text, including call recordings where applicable, and records of consent and communication preferences. Calls may involve automated voice agents. Recording and related processing are subject to applicable notice and consent requirements.

Usage information. We collect information about visits to our websites and sample websites, including pages viewed and interactions with links we send. This information may be associated with the relevant business or communication to assess interest and manage follow-up.

2. How we use information

We use personal information to identify prospective customers; prepare and present sample websites; build, publish, and maintain customer websites; register and administer domains; verify requests; process payments and maintain financial records; respond to inquiries; and administer and protect our services.

We also use information for business outreach by email, telephone, text message, or post, subject to applicable marketing requirements, and to record and implement communication preferences.

Automated systems, including AI models, may assist with classifying messages, preparing replies, and placing or answering telephone calls. These uses form part of the activities described above.

3. Legal bases

Where UK or European Economic Area data protection law applies, we rely, as appropriate, on performance of a contract or steps requested before entering into a contract; our legitimate interests in operating, securing, and marketing our services and managing business relationships; compliance with legal obligations; and consent where required.

Reliance on legitimate interests is subject to the rights and interests of the individuals concerned.

4. Disclosure of information

We disclose information to service providers involved in hosting, payment processing, domain registration, email, telephone and text communications, postal delivery, analytics, and automated message processing. Providers receive information relevant to their role in delivering or supporting the service.

Website content, including business contact details, may be made available to visitors as part of preparing or publishing a website.

We may also disclose information where required or permitted by law, including to respond to legal process, enforce our agreements, investigate misuse, or protect legal rights and safety.

We do not sell personal information or share it for third-party advertising.

5. Mobile information and text messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We text a mobile number only when its owner agreed to texts on shokuweb.com/build or on a call with us, or texted us first. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Our text messaging program, what it sends and how to opt in and out, is described at shokuweb.com/sms.

6. Marketing preferences

You may object to direct marketing or request that we stop contacting you at any time. Use the unsubscribe or reply mechanism in a message, tell us during a call, reply STOP to a text message, or contact contact@fasttweb.com.

We retain limited contact identifiers and preference records as necessary to give effect to these requests and prevent further unwanted marketing. Service or billing communications may be handled separately where permitted by applicable law and communication preferences.

7. Retention

We retain personal information for as long as necessary for the purposes described in this Policy. Retention periods depend on the nature of the information, the status of the relevant inquiry or customer relationship, applicable accounting and legal requirements, and the need to resolve disputes, protect our services, or demonstrate compliance.

Consent, opt-out, and suppression records may be retained for as long as needed to respect communication preferences and satisfy applicable requirements.

8. International processing

We are based in the United States and use providers that may process information in other countries. Where applicable law restricts an international transfer, that transfer is subject to the safeguards or exceptions required by that law. Information about the safeguards applicable to your information may be requested using the contact details below.

9. Privacy rights

Depending on applicable law, you may have rights to access, correct, or delete personal information; restrict or object to processing; receive a portable copy; withdraw consent; or appeal a decision regarding a privacy request. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. You may also have the right to complain to a competent data protection authority.

Requests may be submitted to contact@fasttweb.com. We may request information reasonably necessary to verify identity or authority. Requests are handled subject to applicable legal requirements, exceptions, and response periods.

Information needed to comply with legal obligations, resolve disputes, or honor an opt-out request may be retained where permitted by law.

10. Browser storage and analytics

Our websites use browser storage for preferences and interface functionality, including display settings and editor guidance. We also use analytics and visit information to understand website usage and evaluate engagement with sample websites and outreach.

Browser settings may allow you to manage or clear locally stored information. Restricting browser storage may affect website functionality.

11. Security

We maintain reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

12. Changes to this Policy

We may update this Policy from time to time. The date above identifies the latest revision. Additional notice or consent will be provided or obtained where required by applicable law.

13. Contact

For privacy questions or requests, contact contact@fasttweb.com or Zero Backlog LLC, 28 Geary St STE 650 Suite #514, San Francisco, California 94108, United States.